Effective Date: 15/09/2024
At HA Photoprints, we strive to offer a seamless shopping experience. This Shipping Policy outlines the terms related to shipping and delivery of our products.
1. Processing Time
Once your order is placed, it will be processed within 1-3 business days. Processing includes order verification, quality check, and packaging. Orders are not shipped on weekends or public holidays.
- Standard Processing Time: 1-3 business days
- Custom Orders: Custom or personalized orders may take longer due to additional processing and production time. Estimated processing time will be communicated during the order process.
2. Shipping Rates & Delivery Times
We offer the following shipping options:
a. Domestic Shipping (Within India)
We deliver across [Your Country]. Shipping rates and estimated delivery times vary depending on your location and selected shipping method.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | ₹00.00 |
| Express Shipping | 2-3 business days | ₹250.00 |
3. Order Tracking
Once your order has been shipped, you will receive an email with the tracking number and a link to track your package in real-time. If you have not received a tracking number, please contact us at support@haphotoprints.com.
4. Shipping Delays
While we strive to deliver your order within the estimated time frame, there may be unexpected delays due to factors beyond our control, such as shipping carrier delays, weather conditions, or customs processing for international orders.
In case of significant delays, we will notify you via email with updated information.
5. Shipping Address
Please ensure that the shipping address provided is accurate and complete. We are not responsible for orders that are undeliverable due to incorrect or incomplete addresses.
- If an order is returned to us due to an incorrect address, we will contact you to arrange re-shipment. Additional shipping fees may apply.
6. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at support@haphotoprints.com. We will assist in resolving the issue with the shipping carrier.
- Lost Packages: If your package has not arrived within the estimated delivery time, please reach out to us, and we will investigate with the carrier.
- Damaged Packages: If your item arrives damaged, please provide us with photographs of the damage within 48 hours of delivery, and we will process a replacement or refund based on the situation.
7. Returns and Refunds
For information about returns and refunds, please refer to our Return and Refund Policy.
8. Contact Us
If you have any questions or concerns regarding your order or shipping, please feel free to contact us at:
Email: support@haphotoprints.com
Phone: +91 63929 83190
Mailing Address: Varanasi